SHIPPING INFORMATION

• Orders will be shipped within a maximum of five (5) days of checkout, based on product availability. SRH.com carries an extensive selection of merchandise that is constantly changing with fast-paced fashion trends. In the unlikely event that the item(s) you selected are not available within 5 days, we will notify you by e-mail or telephone. At this time, we do not split shipments.
• Orders will be shipped via United States Postal Service (USPS) Priority Mail or United Parcel Service (UPS) Regular Ground Service, at SRH.com's discretion. Orders are shipped before 4:00 p.m. PST. Orders received after 2:00 p.m. PST will not be shipped that business day.
• At checkout, you may select "Express Shipping" for an additional charge. Most "Express Shipping" orders will be processed within one business day after checkout, pending credit card approval and product availability. We ship express shipments Monday through Friday (excluding holidays) via UPS.
• In the unlikely event that we need to back order an item from your purchase, your order will be held until the back order has been fulfilled. Your order will then be shipped at the requested delivery method.
• UPS Express service is not available to Alaska or Hawaii.

SHIPPING & HANDLING RATES
SRH.com shipping & handling rates are calculated based on total weight of the item(s) ordered and the zip code where the item(s) are shipped.
For express shipping*, an additional charge will be added to the above shipping rates. International orders will be billed at the rates above plus the actual international shipping charges (will vary based on country and order size). Please note that express shipping is not an option for orders shipping to Alaska, Hawaii, internationally. All rates are in United States currency.
* Express shipments will be sent out within five (5) days of checkout.

RETURNS & EXCHANGES
You have up to 30 days from the date your order was shipped to return any merchandise that you are not happy with. Of course merchandise that has been washed, worn, or used may not be returned.
Returning to SRH.com:

1. Contact SRH to obtain an RA (Return Authorization) number. No returns will be accepted without an RA number. Contact Customer Service at web@srh.com or (760) 599-4594 ext. 18.
   
   
2. Circle the item(s) you are returning on the front side of the packing slip enclosed with your order.
   
   
3. You may receive an exchange for the item(s) ordered or a refund for the product (shipping is non-refundable) on the credit card you used for purchasing.
   
   
4. Enclose the completed packing list with the item you are returning. (It's a good idea to make a copy for your records.) Package the item(s) securely (in the original package if possible), mark the RA (Return Authorization) number on the outside, and send back to SRH. Individually packaged items must be returned in their original, undamaged packaging (e.g. shoes). For your protection, ship via UPS or US Postal Service.
   
   
5. Packages must be returned prepaid. Please note that shipping and handling are nonrefundable. For exchanges, we ask that you include $5.00 to cover the cost for SRH to ship back the exchanged product.

Returns should be sent to:
SRH Productions, Inc.
Customer Service
2826 La Mirada Dr. Ste B
Vista, CA 92081

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